through ADR Innovation
ADR4EU is an 18 month project led by EADR Ltd and co-funded by the European Union through the Single Market Programme. It aims to strengthen national and cross-border consumer protection by improving the outreach, efficiency, credibility and awareness of Alternative Dispute Resolution services.
Alternative Dispute Resolution helps consumers and businesses address disputes outside court. ADR4EU project combines public awareness, improvements to case handling, specialised staff training, analysis of complaint records and planned peer learning with another ADR entity.
Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or European Innovation Council and SMEs Executive Agency (EISMEA). Neither the European Union nor the granting authority can be held responsible for them.
We are working to make EADR’s services more visible and easier to understand, strengthen the organisation of case handling, and use complaint evidence to identify practical improvements. The project also provides a framework for staff development and exchange with other ADR professionals.
Project management: We have established the project management framework and configured an Odoo dashboard to track work packages, deliverables, milestones, deadlines and responsibilities.
Case handling: We have completed the integration of Odoo for EADR’s case handling, including migration of existing records. Website submissions enter a connected workflow, with separate communication records for consumers and operators. Staff have received in person training on the new system.
Complaint analysis: We have completed a statistical analysis of 113 eligible complaints assigned to 2024 and 2025 in EADR’s internal register. The findings identify priorities for more consistent data capture and monitoring of access to ADR. These historical records are not complaints generated by ADR4EU and do not measure the impact of the new system.
Read our project progress update, the findings from our complaint analysis and our explanation of the new case handling workflow.
Blog section with the updates: https://eadr.eu/blog
Project number: 101266924
Project acronym: ADR4EU
Programme: Single Market Programme
Call: SMP-CONS-2025-ADR-RAD
Type of action: SMP-PJG
Lead beneficiary: EADR LTD
Duration: 18 months
Start of the project: 1st May 2026
Project enquiries: info@eadr.eu
For consumer disputes, please fill out the dispute resolution form https://eadr.eu/eadr-form. Project enquiries are separate from complaint submissions.
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